Privacy Policy

1. Introduction

Welcome to Vocara ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning platform.

By using Vocara, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Update your profile (profile picture, language preferences, learning goals)
• Subscribe to our premium features (payment information, billing address)
• Contact our support team (contact details, support tickets)
• Participate in surveys or promotions (survey responses, feedback)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage data (learning activity, progress, time spent, features used)
• Cookies and similar tracking technologies

2.3 Learning Data

We collect data about your learning activities to provide personalized experiences:

• Words learned and review history
• Quiz results and performance metrics
• Learning streaks and milestones
• Custom vocabulary lists and notes
• Audio recordings (if you use pronunciation practice features)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain the Service: To operate and maintain your account and deliver the core features of Vocara
• Personalize your experience: To customize content, recommendations, and learning paths based on your preferences and progress
• Process payments: To process transactions and send billing information
• Communicate with you: To send administrative information, updates, security alerts, and support messages
• Improve our Service: To analyze usage patterns, identify bugs, and develop new features
• Marketing: To send promotional communications about new features, offers, and events (you can opt-out anytime)
• Security and fraud prevention: To monitor and prevent fraudulent, unauthorized, or illegal activity
• Legal compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Email service providers
• Analytics providers
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If Vocara is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we need to retain certain information for legal compliance or legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Secure data storage with reputable cloud providers
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of how we use your information
• Withdraw consent: Withdraw consent for processing where we rely on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

• Essential cookies: Required for the Service to function properly
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Help us understand how users interact with the Service
• Marketing cookies: Track your browsing habits to show relevant ads

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell your personal information.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We process your data based on:

• Your consent
• Performance of a contract
• Legal obligation
• Legitimate interests

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also notify you by email or through a prominent notice on our Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@vocara.com
Address: [Company Address]
Data Protection Officer: dpo@vocara.com

We will respond to your inquiry within 30 days.